Among the various messages that a salesperson receives daily is the audio, which can be a long or complex to be understood.
Keeping this in mind and aiming to improve the salesperson's service experience, you will also receive a transcription below the audio, making it possible to read it.
In this article, we will exemplifty how to use this artifact, the audio transcription.
How to view the audio transcription
As mentioned above, after receiving an audio message, you will be able to view this transcription component as shown in the image below.
As you can see, there is an option "View Full Transcription". When you click on it, a tab will open in the lower area of the device, where you will have access to the entire transcribed text.
Another very important functionality for us is the usefulness evaluation of the feature.
Below the transcribed text, you will have the possibility to evaluate if the transcription was useful to you or not.
Your feedback is crucial for us to continue improving the intelligence behind our features, to evaluate, you just need to click on the thumbs buttons.
We're counting on you.